The bestselling text that swept the country and demonstrated how to develop and apply TQM principles is now fully revised and expanded. It's all here--TQM, benchmarking, productivity, quality and reengineering, the cost of quality, and ISO 9000.    From the Publisher   Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. This celebrated text enhances the original seven chapters in the first edition with additional material, new case studies, and valuable new readings.    From The Critics   BooknewsA greatly revised and expanded text covering the key principles of TQM. Five new chapters discuss structure and teams, benchmarking, productivity, quality, and reengineering, the cost of quality, and the ISO 9000. Discussion questions, exercises, cases, and readings support the text and an extensive study of the Varifilm case illustrates good and not-so-good practices. Annotation c. Book News, Inc., Portland, OR (booknews.com)