A framework is presented in this book to help organizations transform business processes through strategy, design, realization, and actual operations. For each of eight phases of the transformation, the book provides detailed descriptions of steps and offers tricks and best practices. Related disciplines such as managing programs, risk, quality, and human change are also covered. Burlton is an industry leader in the introduction of innovative processes for organizational change. Annotation c. Book News, Inc., Portland, OR (booknews.com)