"The final chapter identifies rules based on both the research adn the author s own experiences, which are both practical and helpful and can be applied to any health care setting."Nursing Times, June 2000
discussing theoretical frameworks it also offers insights and strategies on managing situations with patients who have crossed the boundaries of acceptable behaviour. There is also an excellent chapter on confrontation and challenging behaviour and how to deal wtih aggression and violence."Practice Nurse, December 2000
is an enlightening approach to the age old problem of the difficult patient ."Nursing Standard, October 2000