This complete procedures manual for management of the dental office details step-by-step instructions for performing essential front office skills. Changing technology, managed health care, and federal regulations continue to have an impact on the dental office. The sixth edition is completely updated to reflect a contemporary paperless office along with HIPAA regulations featured throughout. A new Case Studies feature has been added to each chapter to help students apply knowledge to true-to-life situations. A practice management CD-ROM from EagleSoft/Patterson Dental Supply is bound into each text.