A video-based series aimed at improving communicative skills in specific areas.
Effective Telephoning builds learners' confidence in making and receiving calls in English.
The ten free-standing units focus on a range of skills such as preparing and structuring a call, dealing with messages and answerphones, and responding to situations in the most appropriate way.
The calls take place between an American and a British company, presenting learners with a variety of language models and business styles.