Cutting edge techniques employed New case study material to support points in the textCritical sample questions to assist the learning process In brief 'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.Cutting edge techniques accompanied by brand new case studiesChallenges standard approachesComprehensive coverage of strategic supply managementCritical sample questions to aid discussionReading lists and articles to support learningAdditional lecturer support materialThis outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management. Contents  Policy - Preface to part 1, Introduction to operations management, Operations strategy, Innovation, Process, Practices - Preface to part 2, Managing capacity/scheduling, Managing throughout, Managing quality, Managing projects, Performance improvement, Preface to part 3, Understanding and managing performance, Improving performance: tactics 1, Improving performance: tactics 2, World-class/future issues, Appendices. Readership: Undergraduate Students on Business degrees